Refund
Policy

This Refund Policy applies to every payment taken by Meraki Recording Studio through soundb.org, namely Soundb Learn subscription payments and funds added to a Soundb Wallet.

It should be read together with our Terms of Use and our Cancellation Policy. Cancelling a subscription and requesting a refund are two separate things: cancelling stops future charges, while a refund returns money already paid.

You are eligible for a full refund of a Soundb Learn subscription payment where both of the following are true:

• the request is made within 7 calendar days of the payment being taken; and
• no lesson, course, or other paid Learn content has been accessed under that subscription period.

Where paid content has been accessed, the subscription period has been substantially used and a refund will not ordinarily be granted. This does not affect your right to cancel future renewals at any time, or any right you may have under applicable Indian consumer law.

Unspent Wallet funds may be refunded on request within 7 calendar days of the top-up, provided the funds have not been spent on a subscription. Funds already applied to a subscription are treated as a subscription payment and assessed under the rule above.

Email payments@soundb.org from the email address registered to your Soundb account, with:

• your registered email address or username;
• the payment reference (the SB- reference shown on your invoice, or the Razorpay payment id); and
• the reason for the request.

We acknowledge every refund request. If we need more information to locate the payment we will ask for it, and the timelines below run from the date we have what we need.

We review refund requests and tell you the outcome within 3 business days of receiving a complete request.

Where a refund is approved, we initiate it immediately and it is processed to the original payment method within 5 to 7 business days.

Once we have initiated a refund, the time it takes to appear on your statement is controlled by your bank or card issuer and is typically a further 2 to 5 business days. We will give you the refund reference so you can follow it up with them if it has not arrived.

A refund is ordinarily processed to the original payment method used for the transaction. Where that is not reasonably possible — for example the original card has expired or been closed — we may process the refund by an alternative method, including a bank transfer to an account held in your own name.

Before processing a refund by an alternative method we may ask for information or documents reasonably necessary to verify your identity, your authority to receive the refund, and your ownership of the destination account. We may defer or decline a refund where that verification is not completed.

Where the registered user is a minor, an approved refund may be processed to a parent, legal guardian, or another person authorised to act on their behalf.

The following are not ordinarily refundable:

• subscription periods in which paid Learn content has been accessed;
• requests made more than 7 calendar days after the payment;
• Wallet funds already spent on a subscription that has been used;
• amounts charged in a period during which an account was suspended or terminated for a breach of our Terms of Use.

Submitting a request does not by itself create a right to a refund. We assess each request against this policy and applicable law.

If money leaves your account but your subscription or Wallet balance is not credited, that is not a refund matter — it is a failed payment, and we fix it without any time limit. Contact us with the payment reference and we will either credit the balance or return the money.

Duplicate charges for the same subscription period are refunded in full as soon as we identify or are told about them, and are not subject to the 7-day window.

Refund questions go to payments@soundb.org. Full business and contact details are set out below.